GoGo In-Flight Internet on Delta

I've used this service a few times and I've got to say that I'm impressed. I was afraid that the concept was good, but the execution would suck. GoGo is doing a good job, and has excellent customer service.

For my trip home from Atlanta, I signed on and started checking my work email, since there were still co-workers on-site who needed help. My seat neighbor signed on too, and I noticed that he had a lower price. Never one to let it alone, I contacted GoGo customer service and complained. They checked my flight number, verified that I was charged the wrong price, and gave me a coupon code for a free connection on my next flight.

Lesson learned: GoGo has different rate plans for different routes. Shorter flights are $5.95, medium length flights are $9.95, and coast-to-coast flights are $12.95. If you see the wrong price, wait a minute and refresh the screen - you might get a better price.